![]() ![]() We hope the Tokonauts' reset request goes smoothly and you can resume your transactions. The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.After a successful reset, we advise users to re-enable two-factor authentication (2FA) as an additional security measure for their account.There will be no notification once the reset is done, so users should periodically check the 2FA settings on their accounts.The attached documents must be original, not printed or photocopied, and not edited. ![]() Also mad at the fact google 2fa literally pushed an update to sync your authorization on your chrome profile so that was a touch annoying but. Sadly I had to reformatted my phone and lost everything including the backup codes. The estimated completion time for a 2FA reset is 1x24 hours on working days and 2x24 hours on holidays. Recently my Samsung S21 Ultra got stuck on the pattern lock and when I tried to add the pattern it would loop back.Things to note before requesting a reset: Send the above documents through the Live Chat service for assistance from Customer Support. A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:ΔΆ.Prepare photos of the following documents:.Tokonauts can request a reset of 2FA Google Authenticator from Customer Support via live chat. What if you don't have the backup code? Don't worry. Return to the Tokocrypto app and request the OTP SMS, email, and Google Authenticator codes (in sequence).Tap the three-dot symbol in the upper right corner and select "Sync Now.". ![]()
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